YOUR RESPONSIBILITIES
* Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
* Providing regular updates on service delivery and responding to client inquiries and concerns
* Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
* Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
* Tracking and monitoring services performance, by defining and implementing key performance indicators
* Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
* Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
* Building and maintaining high-performing teams, providing guidance and coaching
YOUR QUALIFICATIONS & SKILLS
* Bachelor‘s Degree in computer science, relevant certifications are a plus
* Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment
* In-depth knowledge of service management best practices
* Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions
* Ability to manage multiple priorities effectively
* Strong leadership, team management and communication skills
* Solution-oriented approach and precision
* Excellent knowledge of English, German, and Italian
OUR COMMITMENT
* Innovative work environment in a young, dynamic team
* High-tech projects in the future-proof sector of e-mobility
* Opportunities for advancement in a growing company
* A wide range of further training opportunities
* Attractive bonus system and performance-related pay
* Additional company benefits
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