At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
About Us
We are a team of highly skilled and dedicated professionals who share a common goal: to help our customers achieve their objectives through innovative solutions.
Job Description
This role is focused on delivering exceptional customer experiences and driving business results through technical expertise and strategic partnerships.
Main Responsibilities
You will be responsible for owning the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams. You will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
Your focus will be to drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as the technical counterpart between Braze and your client's product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
* Client success: Partner with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
* Technical support: Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells.
* Solution recommendation: Facilitate conversations regarding the customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture.
* Enablement and education: Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions.
* Governance and project management: Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management.
Requirements
* 3-5 years client-facing experience as a Technical Account Manager or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for a product offering serving Enterprise/Strategic accounts.
* 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
* Excellent communication skills (written and verbal) with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders.
* Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve problems.
* Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
Benefits
* Competitive compensation package that may include equity.
* Retirement and Employee Stock Purchase Plans.
* Flexible paid time off.
* Comprehensive benefit plans covering medical, dental, vision, life, and disability.
* Family services including fertility benefits and equal paid parental leave.
* Professional development opportunities through formal career pathing, learning platforms, and tuition reimbursement.
* Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week.
* Employee Resource Groups providing supportive communities within Braze.
* Collaborative, transparent, and fun culture recognized as a Great Place to Work.