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Job Reference:
669843639361549107233710
Job Views:
4
Posted:
23.03.2025
Expiry Date:
07.05.2025
Job Description:
Company Description
With more than 900 laboratories, approximately 63,000 employees, over 200,000 analytical methods, a widespread presence in 60 countries and an annual turnover of 6.7 BIL EUR, Eurofins is an international leading group in third party analytical services in the Pharmaceutical sectors, Food, Environmental and Consumer Products.
Eurofins, due to strengthen its Medical Devices division, is constantly looking for highly motivated and results-oriented people who want to become part of a solid and dynamic reality.
Job Description
Eurofins BioPharma Product Testing is looking for an Application Support Specialist for the European Team. The position is open to multiple Eurofins site locations.
ROLES & RESPONSIBILITIES:
* Provide support for P1 to P4 issues and escalate the same to other teams including the vendor until a resolution is obtained.
* Perform quarterly audit compliance tasks of the system along with reviews of the application logs, audit trails, and others for the assigned applications to meet GxP requirements.
* Consult with the application vendor on an ongoing basis and educate end users on best practices.
* Perform testing and patching of Windows updates on Servers and Test PCs and other regular maintenance activities on the applications during weekends.
* Actively participate and execute the required Business Continuity and Disaster Recovery tests.
* Partake in incident, change, and problem management among other ITIL services and complete reports in coordination with the Computer Systems Validation (CSV) team.
* Develop documentation for the IT support staff regarding the installation of the application and its components.
* Provide other departments with key application usage statistics for internal billing.
* Provide application-related reports (e.g., uptime, performance) to Management as required and ensure SLAs are met.
* Research and test software updates/upgrades prior to installation.
* Provide technical consultation, training, and guidance to new and existing lab staff.
* Participate in Eurofins Cloud Migration Project and support the labs during this phase.
* Follow up with other departments to ensure work dependent on them is completed.
* This position requires Business Travel of up to 10% during the first two years across Europe.
* Ability to execute IQ, OQ, and PQ protocol onsite or remotely is necessary.
* Hold the ability to switch between Project and Operation roles as required.
Qualifications
* Associates Degree in Computer Science or equivalent degree.
* GxP, Data integrity and ITIL certifications will be an added advantage.
* Minimum 2 years of IT application support experience on the Chromeleon CDS preferably in a GxP environment.
* Strong understanding of application architecture and its workflow.
* An analytical and troubleshooting mindset.
* Support applications in a Windows and Cloud environment.
* Experience in validating applications to meet GxP requirements.
* Good working knowledge of ITIL services and Service Now.
* Migrate laboratory applications from one domain to another.
* Multilingual abilities to work across our European Laboratories.
* Good communication skills (oral and written).
* Excellent interpersonal and organizational skills.
* Ability to work in a complex international environment.
* Eager to learn and continuously develop personal and technical skills.
The resource will work from Monday to Friday, working hours 8am to 5pm.
We also are looking for individuals willing to work during non-business hours to resolve critical issues and/or undertake system/application updates and upgrades.
Other Information
* Possibility of Smart Working;
The type of contract will be permanent, and the salary will be assessed based on the candidate's profile.
To apply, it is necessary to send a detailed Curriculum Vitae written in English, specifying the authorization to process personal data. CVs without these requirements will not be considered.
To learn more about Eurofins, please explore our website www.eurofins.com, www.eurofins.it
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