RECEPTIONIST GENERATOR VENICE Generator is a global lifestyle brand offering fresh and socially engaging accommodation and hospitality venues Our vision is to become the world s leading experience and design led hostel brand We aim to achieve this by offering a host of soulful social spaces cultural events and a creative programme that inspires guests and locals alike all while providing affordable and safe accommodation in the centre of the city BEING YOURSELF is the key to bringing the Generator story and brand to life We need a passionate and confident people person to join our team in Venice If you are motivated organised a people person through and through and have a genuine desire to be part of something big then your journey should start here Help us to create an unforgettable experience Be a part of Europe s fastest moving ground breaking hostel brand Join Generator be yourself YOU MUST Be the life the party Always love our guests Be really really organised Keep cool when the pressure hits Enjoy a super fast pace Understand this is a business be passionate about maximising revenue Be creative innovative and digitally smart Be yourself YOU WILL Report to the Operations Manager Be part of a great team within your department that get Generator and want to be themselves Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience Serve hot or cold drinks and snacks at the FO desk Know your guests and have a passion for independent travel and the road less travelled Monitor our social spaces lighting sound and temperature to make sure they embody the Generator brand and culture AT ALL TIMES Know your city its cafes bars and restaurants its art its music Demonstrate a passion for delivering outstanding customer service OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF Ensure you comply with all company policies you have been trained on which include Fire Training and Health Safety and Food Hygiene Be Responsible for all cash handling whilst you are on duty Correctly administer the Close of Shift procedures every shift with 100 accuracy and consistency YOU ARE Experienced within a front office hospitality environment Passionate for the hospitality and the youth travel market Fluent in English and knowledge of a second language is desirable Experienced working with a Property Management System Flexible with regards to shifts available per week mixture of morning and evening shifts Join Us and help us achieve our Vision Required skills Fluent in English by helplavoro.it