Who We Are:
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
About Aethos Monterosa
In the middle of the Aosta Valley, below the Monte Rosa and Cervino glaciers, lies Aethos Monterosa – a 30-room five-star active luxury resort featuring two F&B outlets, a SPA, and its own climbing and ice climbing wall. We are expanding the property with 20 additional rooms and are looking for an outstanding team to join us for the upcoming summer season.
The essence of great hospitality is always an exceptional team—that’s why we are looking for you!
Duties and Responsibilities
* Inventory Management: Control and manage the inventory of linen, cleaning supplies, and uniforms, protecting them from loss and ensuring cost efficiency.
* Guest and Host Interaction: Engage professionally and courteously with guests and hotel staff, seeking feedback to enhance service quality. Handle guest and staff laundry with care, inspecting cleanliness, chemical usage, and quality standards. In case of guest complaints, follow effective procedures under the supervision of the Housekeeping Manager to ensure guest satisfaction through service recovery.
* Communication: Maintain regular communication with other departments to ensure smooth coordination of laundry operations.
* Daily Operations: Conduct daily inspections of cleaning areas, linen handling, and uniform care. Supervise and carry out the collection and delivery of clean and soiled linen, ensuring proper storage and distribution. Monitor the quality and quantity of linen, sending torn items for repair as needed. Ensure prompt handling of guest dry-cleaning requests. Guarantee all departmental clothing is clean, ironed, and in perfect condition for delivery.
* Sewing and Repairs: Perform timely repairs and alterations on uniforms, linens, and upholstery. Create or alter uniforms for new employees as needed. Repair bed skirts, curtains and other room and hotel textiles. Operate and maintain sewing and embroidery machines, ensuring they function properly. Inspect and manage repair materials, ensuring sufficient supplies are available. Carry out minor repairs to extend the life of room and F&B linen.
* Storage Management: Keep all laundry storage facilities clean and organized.
* Inventory Control: Regularly review and update linen and stock counts, ensuring availability and compliance with brand standards.
* Administration: Complete all reports accurately and on time, ensuring records are properly maintained. Attend meetings and briefings as instructed by the Housekeeping Manager, ensuring clear communication and adherence to operational guidelines.
* Quality Standards: Adhere to brand service and operational guidelines, maintaining performance standards and exceeding guest expectations. Regularly review product and service quality through inspections in laundry areas, addressing any issues based on guest feedback.
Skills and Experience
* Fluent in English & Italian is a must
* 1+ years of hospitality experience is a plus
* A passion for cleanliness and attention to detail that ensures every room is perfect.
* Previous housekeeping or cleaning experience is preferred but not required.
* Strong organizational skills and the ability to manage time effectively.
* Physical stamina to handle the demands of the role, including standing, walking, and lifting.
* A friendly and positive attitude, with a dedication to providing excellent guest service.
* Good communication skills and the ability to work well with others.
* A proactive and responsible approach to your work.
* A sense of pride in creating a welcoming environment for our guests.
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