* Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
* Extensive knowledge of modern communication and Internet Protocol (IP) based networking technologies and systems including security aspects
* At least 2 years' experience in various areas of:
o Latest Virtualization Technologies and Operating Systems
o Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft)
o Latest Server, Storage, Client and Infrastructure Networking hardware technologies
o Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)
o Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)
* Experience in various areas of Software Engineering including some of the following:
o Email and collaboration services technologies (e.g. MS Exchange and Skype for Business)
o Configuration management practices and tools
* Knowledge of ITIL IT service management model
* Experience and applied knowledge of Service Transition
DUTIES/ROLE:
* Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS
* Performs fault diagnosis using the IT and Data Management Services Management System
* Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment
* Completes any changes to the system documentation
* Completes backups and restores of IT and Data Management Services devices
* Supervises the work undertaken by the FSP IT and Data Management Services Technicians
* Performs remote fault diagnosis on IT and Data Management Services as required
* Performs on the Job Familiarization with the Customer
* Deputize for higher grade staff
* Performs other duties as may be required
#J-18808-Ljbffr