Borgo Pignano, a 750-acre private estate, is hidden away in the hills and valleys of Tuscany. Our ethos is a commitment to slow food, slow living, and sustainable organic farming.
We are seeking an engaging and proactive Senior Receptionist for the months from March to October 2025.
Main Responsibilities:
* Supervise employees and assist with tasks as necessary, ensuring smooth and efficient Front Office operations.
* Ensure all standards are followed.
* Focus on Front Desk activities, including check-in, check-out, and concierge desk services.
* Address guests' and employees' complaints and resolve conflicts between workers.
* Efficiently assist guests with queries, restaurant, and experience reservations.
Requirements:
* 2-3 years of experience in the same role.
* Team player with excellent customer service orientation.
* Assertive leadership with attention to detail.
* Passion for delivering exceptional service, discretion, and courtesy.
* High emotional intelligence with sensitivity to guests' and colleagues' needs.
* Well-groomed appearance and good communication skills.
* Proficient in English; knowledge of Italian is a plus.
* Awareness and respect for nature and its values.
Benefits:
* Shared accommodation.
* Meals provided.