Partner Support Team Leader – Maternity Cover – Categorie Protette (L. 68/99)
Customer Care
Milan, Italy (Main Office)
Fixed Term
The Role
We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.
The Partner Support Team is the restaurants’ primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and guarantee the best possible experience with Deliveroo.
Responsibilities
* Identifying trends in performance and conducting root cause analysis (e.g. agent productivity)
* Managing a team
* Helping plan, execute and oversee projects, coordinating resources, managing timeline, and ensuring successful outcomes while effectively communicating with stakeholders.
* Support the fulfillment of your team’s daily and weekly targets
Requirements
* Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.
* A good level of IT competence in particular Windows Office (Word, Excel, Power Point)
* Ability to use Looker data platform is highly appreciated
* Proficiency in English
* Be proactive and eager to learn
Compensation and Benefits
A competitive and comprehensive compensation and benefits package including:
Food
* Free Deliveroo Plus subscription (or equivalent)
* Monthly team lunches and, if you are in the office, frequent opportunities to try new foods
Work Life
* Flexible working hours and location flexibility
* Competitive Parental Leave Policy
* Work-from-home kit
* Employee Assistance Programme
* Roolearn platform, giving you access to content from leading L&D providers
* Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
Equity
* We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success
Time to Recharge
* Annual leave and public holidays (increases with tenure)
* One paid day off each year to volunteer or support a charity of your choice
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