Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology and Molecular Diagnostics, Chromatography in order to join the Sales & Marketing Team is looking for a:
PRODUCT SPECIALIST - Chromatography- Mass Spectometry OR LC-MS (Liquid Chromatography- Mass Spectrometry)
Responsibilities:
Installation or demonstration of Chromatography/Liquid Chromatography–Mass Spectometry products at the client's premises
Laboratory activities (on site and in field) and data processing to support the products application in pre and post sale phases
Market and competition analysis to evaluate new products
Management of hotline, customer service mailbox and complaints according to internal procedures
Customer management to ensure complete satisfaction through on-site pre and post sales technical support (including installations), troubleshooting, training, remote follow-up
Drafting and management of official communications to customers regarding the product
Analysis of the technical requirements of the tenders, identification of the products to be offered and the technical documentation to be attached and, if necessary, drafting of customized marketing material
Attendance to national and international congresses or scientific events and workshops
Requirements:
Scientific Degree
At least 2/3 years of experience in similar role, preferably within the IVD sector
Knowledge of LC-MS (Liquid Chromatography- Mass Spectrometry) or Chromatography- Mass Spectometry, HPLC (High Performance Liquid Chromatography)
English level: C1 / C2
Strong communication and interpersonal skills
Results orientation, Proactivity, Entrepreneurship and Teamworking
Willing to travel on business
Location: Milan (Lorenteggio), willing to travel on business