Job Description:
We are seeking a highly skilled and customer-oriented Customer Success Manager to support the expansion of Amazon Key across Europe.
You will be responsible for defining the strategy, support model, processes, and requirements to provide the best experience to our customers, as well as overseeing the execution of that strategy in partnership with Amazon Key leaders, Product, Sales, Go-to-Market, Ops, and CS teams.
About the Role:
As a customer success leader, you will be the main point of contact for property owners and managers from the onboarding phase through the entire lifecycle.
You will support them during the onboarding phase, training them on how to set up and use the product. Then, you will handle incoming customer requests, troubleshoot, and track their experience.
You will need to anticipate future needs and provide solutions to customers' problems.
Key Responsibilities: