Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operational system
3. Track and Trace Ocean Export Files and reporting
4. Meet compliance at all times to regulations internal and external in accordance with government regulations
5. Understand department process flow, and looking for best practices to improve operational efficiency and productivity
6. Ensure all customers standard operating procedures in place
7. Overseas communications, timely responses to emails and requests (internal and external)
8. Escalation of problems to Management when necessary
Qualifications
9. 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
10. or seniority related experience
11. Understanding of ocean documentation process a plus
12. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
13. Pro-active, strong organizational skills
14. Good computer skills (Excel, Word)
15. Hazardous Materials certification (preferred)
16. Fluent in English and Italian language
17. Candidate should have a work permit to work in EU countries
Reporting Structure
18. Ocean Export Supervisor and Manager