Global IT Field Support ProfessionalCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?The role is based in Italy.Primary Purpose of the RoleProvide daily RM IT support: On-site and remote assistance to CEVA site users, diagnosis and resolution of first level software errors, management of hardware malfunctions. Configure new software and devices according to company policies: desktop, laptop, printers, labels, radio frequency terminal and cellphone. Knowledge, adaptation, and deployment of IT CEVA standard at all possible levels. POC for competence area on local connectivity problems, implementation projects, and IT business requests. Start the onboarding process from an IT perspective, giving knowledge and access to company tools and best practices. Verify and activate company’s backup solution. Manage inventory.Key AccountabilitiesFault Diagnosis and effective management of Network DevicesFault Diagnosis and effective management of Printing DevicesFault Diagnosis and effective management of Desktop Laptop PCsFault resolution and coordination with global teams of issues affecting the O365 environment for usersEnsure that company information and data are secure by applying the proper security and redundancy policies either at storage or network levelCollaborate in global/European infrastructure related projectsTrack, control, and inventory all assets involved or related to infrastructureElaborate and maintain complete documentation of infrastructure at physical and logical levelShare knowledge with teammates and provide training to technicians belonging to Support on Site and ServiceDesk teamCoordinate activities involving multiple IT expertise, suppliers, etc. - enhance local/global supplier relationsTrain and educate users on proper IT HW asset usage, best practices, and general maintenanceKnowledge, Experience SkillsDegree level or equivalentGeneral IT knowledgeExperience in IT supportExperience in projectsExperience of operating in a large company or recognized IT consultancy advantageousExperience of actively managing internal and external customers and suppliersSpecialist Knowledge SkillsSW Technical skillsHW Technical skillsBasic Network skillsAnalytical and problem-solving skillsCode of Business ConductCultural AwarenessVirtual team working and global team managementData AnalyzingInterpersonal Communication SkillsGood teamworking skillsStrong oral and written communication skillsGood oral and written EnglishAble to resolve conflictsAble to work under pressureTime managementAbility to work on own initiative but following company standardsAs a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
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