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Do you want to work in a company leader in the renewable energy market? This position is what you are looking for! Join an incredible team at the top manufacturer!
Position: Field Application Engineer / After-sales Engineer
Role: The Field Application Engineer / After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance to customers or third-party service partners to resolve issues with BESS devices. This involves coordination with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU.
Key Responsibilities:
1. Management and technical skills in Field Operations: Responsible for technical supervision and physical work during all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
2. Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times, managing customer relationships, and sharing collected information with relevant teams.
3. Supervise and evaluate product performance by analyzing operational data of BESS devices in collaboration with the monitoring team, working closely with HQ and the EU Technical Team.
4. Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.
Complementary Activities:
* Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
* Support the help desk team with phone assistance and ticket management.
Skill Requirements:
* Electrical certification compliant with local laws.
* Proficiency in basic electrical tools operation, such as multimeters and torque wrenches.
* Ability to read electrical diagrams and relevant work/study background.
* At least 2 years of onsite experience in BESS commissioning, electrical device installation, wiring, and commissioning.
* Proficient in English (Listening, Speaking, Reading, and Writing); capable of writing formal manuals in English.
Additional Responsibilities:
* HSE and PPE Management: Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
* Spare Parts and Resource Management: Finalize spare parts lists, manage obsolescence, coordinate with EU/HQ Tech teams on compatibility, ensure resource availability, manage stock, and coordinate with technical and training teams to align field operations with service quality. Collaborate with local teams and service partners for smooth technical interventions and liaise with EU/HQ teams for technical issues.
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