Be a key player in encouraging customer service excellence
If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you!
About Right at Home: " Our Mission is to improve the quality of life for those we serve".
Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences.
You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being.
You will be part of a Supportive Team Culture,and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients.
Qualifications
* Previous experience in customer service, preferably in the healthcare or aged care sector.
* Strong interpersonal and communication skills.
* Ability to handle sensitive situations with empathy and professionalism.
* Strong problem-solving skills and attention to detail.
* A passion for helping others and enhancing the lives of clients.
Key Responsibilities:
* Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns.
* Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships.
* Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary.
* Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met.
* Documentation: Accurately record client interactions, updates, and feedback.
* Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care.
* Community Engagement: Participate in community outreach initiatives to promote Right at Home’s services and increase awareness of in-home care options.
Preferred Skills
What We Offer:
* Ongoing training and professional development opportunities.
* A supportive and collaborative work environment.
* The opportunity to make a meaningful difference in the lives of clients and their families.
Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience. Please send your application to [email address] with the subject line "Customer Relationship Officer Application."
Right at Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
#J-18808-Ljbffr