We are looking for a Senior Service Designer with solid experience in Design Thinking and Service Design, capable of leading cross-functional teams, facilitating workshops, and coordinating research and co-design activities. The role involves contributing to the definition and implementation of strategic projects, with a strong focus on user-centricity and innovation.
Key Responsibilities
* Design and development of services and solutions with a human-centered approach
* Facilitation of workshops, co-design sessions, and brainstorming activities
* Journey and stakeholder mapping, creation of personas, and synthesis of key design insights
* Coordination of user research and usability testing
* Collaboration with internal and external teams, including supplier management
* Preparation of reports and materials for internal communication and training purposes
#J-18808-Ljbffr