As Reservations Agent you will play a key role embodying the essence of Reschio’s philosophy by delivering impeccable service and seamless experiences to our guests. With deep knowledge of our refined accommodations, exclusive activities, and bespoke services, they curate each stay with care and sophistication. Beyond ensuring every reservation is flawlessly managed, you will work in a harmonious and dynamic team environment, where collaboration and excellence shape every interaction.Responsibilities and duties:Assist and advise guests in selecting the most suitable accommodation and services. Check availability for accommodations and transportation services based on guests' desired travel dates; delivering impeccable service by responding promptly, efficiently, and courteously to guest requests.Sell and promote services in accordance with our standards and procedures, utilizing PMS ProTel, SynXis booking engine, and TravelClick CRS.Tailor reservations to guests’ specific requests, personalized travel itineraries, preferences, and budgetary requirements.Process payments and send detailed confirmations, ensuring accuracy and clarity.Manage any potential issues related to bookings with professionalism and efficiency.Upsell additional services and exclusive packages, enhancing the overall guest experience.Anticipate guests’ needs, ensuring a truly personalized service.Maintain clear and effective communication between the Front Office and other departments, fostering a seamless guest experience.Cultivate a positive and collaborative work environment, contributing to the team’s excellence.Support the Accounts Department by responding accurately and efficiently to all queries.Uphold the highest standards of professionalism and personal presentation.We require:Minimum 3 years of experience as a Reservations Agent in luxury hotels, rental villas, or high-end tour operators.Exceptional English and Italian written and verbal communication skills.Strong interpersonal and organizational abilities.Excellent problem-solving skills with a guest-centric mindset.Ability to work effectively within a team in a dynamic and fast-paced environment.Familiarity with PMS ProTel, SynXis booking engine, and TravelClick CRS is a plus.Proficiency in Microsoft Office Suite, especially Excel.Excel Microsoft Office Suite proficiency.We offer:Competitive salary and benefits package.Ongoing training and professional development opportunities to refine your craft.Staff accomodation & meals.Additional Information Further details will be provided during the interview process.