Skynflow is a fast-growing DTC company that has reached crazy results in revenue in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To achieve these ambitious goals, we’re looking for a Customer Support Specialist to help us deliver outstanding customer experience across email and Whatsapp live chat.
Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit.
ABOUT SKYNFLOW
Skynflow is a fast-scaling eCommerce skincare brand for the European market. Founded in 2024, we’re built on the belief that skincare should be simple, effective, and trustworthy.
Our mission: To cut through the noise and deliver skincare that simply works. No fluff, no hype.
Our vision:
✔ In 2 years – Become an 8-figure skincare brand
✔ In 5 years – Become one of the most recognized skincare brands globally, hitting $100M in revenue
ABOUT THE ROLE
We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. In this role, you’ll be the go-to expert for handling email and whatsapp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact our customer satisfaction and brand reputation.
If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board!
IMPORTANT: Must be registered as a freelancer/self-employed (with a valid VAT number)
QUALIFICATIONS
* Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus
* 1 year of experience in customer support (ideally with international shipping background)
* Hands-on knowledge of Shopify
* Tech-Savvy & Organized – Strong proficiency in ChatGPT, Google Sheets, Docs, and Drive.
* Strong problem-solving and sales mindset
* Able to work remotely with high autonomy
* Full-Time Availability – Ready to commit and grow with us.
* Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting.
RESPONSIBILITIES
* Manage customer inquiries promptly through email and WhatsApp with empathy, speed, and relentless problem-solving. You’re committed to staying in the conversation until the customer feels fully supported — or has made a purchase
* Resolving Customer Issues – Handle complaints, duplicated orders, address corrections, process returns/refunds, recover abandoned carts via WhatsApp and troubleshoot order-related problems with a solution-oriented approach.
* Processing Orders & Tracking Shipments – Assist customers with order status, modifications, and delivery updates.
* Maintaining Product Knowledge – Stay up to date on our products and policies to provide accurate information and recommendations.
* Utilizing Support Tools – Efficiently navigate Shopify and Gorgias to manage tickets and customer interactions.
* Documenting & Organizing Customer Data – Use Google Sheets, Docs, and Drive to track inquiries and maintain accurate records.
* Collaborating with Teams – Work closely with operations, fulfillment, and marketing teams to escalate and resolve customer concerns.
* Ensuring a Positive Customer Experience – Uphold our brand’s reputation by delivering friendly, helpful, and empathetic service.
* Meeting Performance Metrics – Maintain response time, resolution rate, and customer satisfaction targets.
WHY JOIN US?
* Growth: From €0 to €500,000 in 4 months, we’re just getting started. Our goal? $10M/year in the next two years.
* Dynamic Culture: Challenge and support each other to grow professionally and personally.
* 100% remote job.
* Perks: Bonuses and professional material like courses about your position (coming soon)
* Healthy Competition: A performance-driven environment that rewards effort and improvement
TO APPLY
Click the APPLY BUTTON