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Randstad Professionals’ Hospitality & Luxury team, specialized in the search and selection of middle and senior management profiles, is looking for an Operations Manager Hospitality, for a short and medium-term Rental Company operating in Milan and Rome.
Main Responsibilities
* Oversees the Guest Department, Housekeeping, and Maintenance
* Lead a team of Guest Relations and Field Agents
* Ensure all guest needs from pre-arrival to post-checkout are exceptionally managed
* Lead the apartments’ inspections to make sure properties respect high quality standards
* Improve overall quality of the service, focusing on guest satisfaction
* Proactively propose improvements and new procedures to optimize team performance
* Run reports and data analysis
* Train and develop team potential
* Manage effective communication with other departments
* Draft and monitor the annual operating budget with the CEO and managers
Candidate Profile
* At least 3 years of experience in similar roles
* Strong organizational skills
* Degree in Tourism Management (preferred)
* Skills in training, developing, and managing resources
* Fluency in English (C1 or equivalent), knowledge of a second language will be a plus
* Proactiveness and ability to work in a fast paced environment
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