Lime, the world's largest shared electric vehicle company, is on a mission to build a future where transportation is shared, affordable and carbon-free.
Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.
We are seeking a data-driven, hands-on, entrepreneurial-minded individual to join our Rome Operations team as an Operations Associate. This role involves enhancing our fleet, coordinating teams in the warehouse and field, and understanding local needs of our riders.
Key Responsibilities:
* Hire, train, and provide coaching to Mechanics and Fleet Support staff responsible for deploying and retrieving our shared electric vehicles.
* Create a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Rome.
* Develop new processes and best practices to drive operational excellence within the warehouse.
* Collaborate cross-functionally on operations projects that identify expansion opportunities within your region(s).
* Define and monitor KPIs that measure profitability, revenue, and operational performance of your market(s).
* Provide complaint management and customer incidents investigation support.
* Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
* Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
* Work with Engineering and Product teams to drive local initiatives for revenue growth.
About You:
* 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
* Experience leading teams or groups preferred.
* Demonstrated expertise with the Rome region and ability to anticipate operational needs and/or challenges within this area.
* Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
* High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
* Fluent verbal and written English and Italian language skills.
* Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
* Excellent communication and stakeholder management skills.
Why Lime?
When you join Lime, you become part of a global community of smart, caring, talented individuals working together to deliver world-changing results. We strive to create an experience that enables Limers to do their best work.
* Competitive salaries, performance-based annual bonus, and pre-IPO equity.
* Health and wellness offerings for all team members starting day one, including access to top-tier fitness and mindfulness apps.
* Flexible vacation policies with ample paid holidays tailored to country of residence.
* Fully-paid leave following the birth or adoption of a child and financial, medical, and educational support for Limers pursuing parenthood.
* Support for retirement and financial goals with unlimited access to financial advisors.
* Unlimited, complimentary use of our vehicles in hundreds of cities around the world.
* Professional growth opportunities through quarterly learning days and top-tier tools.
* Opportunities to connect across teams and locations to network, socialize, and volunteer.
* Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions.
* Consistent recognition of great work through meaningful rewards and career advancements.