Job Title:
Restaurant Operations Manager
Key Responsibilities:
* Oversee restaurant operations to maintain high service standards.
* Supervise service during events and ensure seamless execution.
* Monitor guest satisfaction levels, address feedback, and implement follow-up actions.
* Perform opening and closing duties as assigned by management.
* Assist F&B management in conducting daily shift briefings to update staff on relevant information.
* Maintain knowledge of drinks and beverages.
* Support employee development, counseling, and conflict resolution.
* Report complaints, incidents, or irregularities to F&B management.
* Ensure operating equipment is well-maintained and service areas are clean and safe.
* Maintain quality control for all food served.
* Train new employees and provide ongoing training for restaurant staff.
* Conduct trainer tasks and train restaurant staff as assigned by F&B management.
* Carry out additional duties as assigned by F&B management.
* Comply with food health and safety regulations.
Requirements:
A strong understanding of restaurant operations, excellent communication skills, and the ability to motivate and coach staff are essential for this role.