About the Role
We are seeking a Global Service Engineer to join our Technical Services team at Medtronic. As a key player in our department, you will leverage your skills in advanced troubleshooting to analyze complex issues, lead projects, and mentor less experienced colleagues.
In this autonomous role, you will primarily work as an individual contributor, providing both on-site and remote technical support. With the flexibility of a remote office setup, the position requires 50% travel, allowing you to engage directly with clients and stakeholders across diverse locations.
You will communicate effectively with internal and external customers, exchanging information to achieve objectives and deliver exceptional service.
Responsibilities
* Analyze log files and create reports and statistics
* Conduct repair services both internally and externally
* Provide on-site support for customers, sales teams, field service, and tech service members, as well as healthcare professionals, by addressing product-related questions and issues
* Provide technical data for service staff to facilitate troubleshooting and on-site repairs
* Act as a liaison between sales teams and customers for technical concerns
* Participate in operations in clinics to analyze process flow and report potential improvements to the project team
* Delve technical presentations at sales meetings and customer locations
Required Knowledge and Experience
* Bachelor's degree
* Mechanical and electrical engineering knowledge is required
* Knowledge of data analysis and statistics is required
* Advanced knowledge in medical technology and robotics, acquired through higher education combined with experience
* Practical project management skills are advantageous
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.