We are looking for a Senior Service Designer with solid experience in Design Thinking and Service Design, capable of leading cross-functional teams, facilitating workshops, and coordinating research and co-design activities. The role involves contributing to the definition and implementation of strategic projects, with a strong focus on user-centricity and innovation. Key Responsibilities Design and development of services and solutions with a human-centered approach Facilitation of workshops, co-design sessions, and brainstorming activities Journey and stakeholder mapping, creation of personas, and synthesis of key design insights Coordination of user research and usability testing Collaboration with internal and external teams, including supplier management Preparation of reports and materials for internal communication and training purposes J-18808-Ljbffr