This role is responsible for ensuring the QFS compliance of all product categories placed onto the respective market and for the ongoing QFS performance of the product categories within the respective market.
The CBU QFS manager is responsible for all market related QFS topics and accountable to make sure all market observations, preferences and issues are being channelled through the most efficient way across different functions and stakeholders.
The main purpose of the CBU QFS manager role is to protect brand equity through QFS in Market. This is achieved by the responsibility to.
Compliance
* Ensure all new and existing products in market comply with local, national, and international food safety product and packaging standards.
* Stay updated on industry and local regulations changes and ensure, through robust stakeholder engagement, that products remain compliant to local, national, and international food safety standards.
* Fully collaborate with QiD teams and input key regulation and consumer criteria to them to ensure successful product launches of fully compliant product that drive consumer satisfaction.
* To report and escalate potential non compliances, including authority and consumer group reports and publications.
* Conduct and take part in CBU audits to identify any gaps in QFS standards and close any gaps identified.
* Ensure full traceability of product as far as possible is maintained.
* Implement secure systems for keeping and placing product in QC hold status, maintaining integrity until product is shipped to consumers, returned or destroyed.
Consumer Satisfaction
* Capture and utilise consumer and customer feedback to identify when a product and packaging is performing well and there are consumer satisfaction opportunities.
* Closely monitor consumer complaints and CPMU data to understand when a product and packaging is either performing poorly or is a potential quality and/or food safety risk.
* Monitor authority and consumer group publications to highlight potential consumer satisfaction issues.
* Engage stakeholders and functions so that they are aware of product performance issues.
* Advise stakeholders and functions on the types of issues experienced by consumers and offer insight into potential improvements.
* Monitor the competitiveness of Danone's products compared to competitors and lead continuous improvement projects to close any gaps.
* Ensure excellent service delivery to consumers and patients at multiple touchpoints and represent the consumer and patient voice within the CBU and to other functions.
* Manage the Consumer Care line and provide technical support to customers regarding product quality and safety issues.
* Conduct Market Performance QFS assessments and Store Checks ensuring performance shared and follow up actions are completed.
Crisis Management
* Escalate any market feedback that indicates a product is or may become a quality or food safety risk to relevant stakeholders adopting a speedy and proactive approach.
* Manage multi CBU crisis situations and/or support QFS managers in CBUs to manage crisis situations.
* Ensure product traceability, withdrawal and recall systems are effective.
* Run crisis management simulations and training for the CBU leaders.
About you
Key deliverables of the job
Leadership
* Conduct training sessions for the sales team on quality and food safety standards and practices.
* Lead by example with a servant leadership focus enabling a culture of teamwork and trust across all teams.
* Develop highly competent CBU QFS organizations that are technically and capable of implementing strong consumer feedback management systems.
* Work openly and proactively with zone QFS teams and categories to drive overall performance in the Europe zone.
* Develop strategies for continuous QFS improvement in CBUs and also input to zone QFS strategy.
Compliance
* Ensure implementation of food safety and quality policy, procedures and standards in respective CBUs.
Governance & Reporting
* Ensure transparency in reporting issues, KPIs and QFS risks using the Danone systems and standards.
* Fully interrogate KPIs and consumer feedback to evaluate product performance and protect brand integrity.
* Escalate and manage issues and potential QFS risks timely, to appropriate stakeholders while fully securing product, brand integrity and consumer safety.
Key expectations from the role owner
* Strong ownership and demonstration of Danone behaviors and values.
* Proven strategic mindset with servant leadership in focus to enable functional teams for execution with excellence.
* Mastery and globally recognized expertise in QFS systems and programs management.
* Excellent communication skills and leadership courage.
* Strong leadership to drive change within the organization.
* Strong problem solving skills and focus on enabling excellence in execution.
* Facts and data driven, with strong synthesis and analytical capabilities.
About Danone
About us
As a world leading food company DANONE stands for international success. Around 104000 employees work on all five continents in the three Danone business areas Essential Dairy & Plant-Based, Specialized Nutrition and Water on one corporate mission: “Bringing health through food to as many people as possible”.
We want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food and healthy food needs a healthy planet: this is what our new signature One Planet One Health embodies.
Do things your way. The way you work, the way you develop, the way you progress, it’s all up to you.
Working here you’ll need to enjoy a fast-pace, complexity and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world and we absolutely guarantee that you can just be yourself.
Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.
We offer
We believe in a “Phygital” workplace.
Physical because our offices are centrally located and easily reached by public transportation. Free water, yogurt and fruits are of course benefits for our employees.
Digital as we work for objectives, without time or space constraints, in a responsible, autonomous and flexible way that helps to reconcile life and work times, improving productivity and focusing on results.
We offer you a culture, where you’ll be welcomed to bring in ideas and take initiative. You’ll learn from colleagues highly committed and passionate about what they do. We believe in learning something new each day as it means you keep growing every day!
We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.
In Italy we are Certified Great Place to Work and B Corp.
Inclusive Diversity
Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society.
We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation.
We believe that our differences will make the difference.
In Italy from March 2023 we are Certified for Gender Equality (UNI PDR 125/22).
What’s next?
Willing to start your meaningful journey? Hit the apply button!
Join us! Follow @idanoners_italia on Instagram! See life at Danone from the front row.
Your personal data will be processed in compliance with the EU Regulation 2016/679.
Job details
Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.
#J-18808-Ljbffr