Job Description:
Tod's is an Italian luxury brand renowned for its exceptional quality, style, and craftsmanship. We are seeking a skilled E-Commerce Digital Project Manager to join our team.
The successful candidate will be responsible for the technical and functional maintenance, optimization, and continuous improvement of our website to ensure an optimal online experience and performance.
Key responsibilities include:
1. Website Management
* Manage Jira tickets for AEM & Hybris (or any other ticketing tool)
* Oversee and manage changes to transactional emails
* Coordinate website translations
* Update website properties (labels, etc.)
* Responsible for testing on tods.com after every release
* Monitor tods.com to ensure proper website functionality
* Manage bug reports and resolution
* Implement marketing automation (e.g., abandoned carts, birthday greetings) in collaboration with the CRM department
* Test the order flow across our websites
2. External Provider Management
* Manage external providers for customizations and benchmarking tools
* Oversee technical updates and management of external services (e.g., Size Predictor, Search Engine, etc.)
* Coordinate new marketplace activations
3. Website Improvements & Projects
* Implement A/B testing strategies
* Collaborate with the User Experience team on Conversion Rate Optimization activities
* Contribute to the website redesign project
* Work on new technical and functional implementations (e.g., size guide, new payment methods, new store openings)
* Lead special projects (e.g., new external mini-websites)
* Conduct competitor benchmarking (service levels, payment methods, features, etc.)
Requirements:
* Experience with eCommerce and web technologies preferred
* Bachelor's degree and/or PMP certification is a plus
* 6-7 years of experience in a website/mobile development environment
* Highly detail-oriented, well-organized, and able to manage multiple tasks in a fast-paced, results-driven, customer-focused environment
* Strong collaborative skills with the ability to work cross-functionally with departments such as Creative, Merchandising, Digital Marketing, Operations, and IT
* Extensive expertise in both waterfall and agile project management methodologies, including identifying project members, defining goals and objectives, managing dependencies, project schedules and budgets, risk planning, and monitoring/control
We value diversity and inclusion at Tod's and welcome applications from qualified candidates regardless of their background or characteristics.