Sandvik Mining and Rock Solutions are looking for a Customer Service Representative who will support the business segment by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.
The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason he/she will develop the knowledge of the available products and services to support the sales teams in the management of customers and distributors enquiries from a technical point of view.
As a Customer Service Representative you will:
1. provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints;
2. be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution;
3. provide timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards;
4. process customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts;
5. troubleshoots and resolves customer complaints;
6. develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems;
7. asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
Required skills:
1. University degree or equivalent experience.
2. Minimum experience of 1-2 years
3. English language proficiency (both written and spoken)
4. Good knowledge of Office365 (above all Excel)
5. Knowledge of ERP systems (SAP and/or AS400) and CRM (Salesforce) will represent a plus
6. To be successful in this role, you should be service minded, possess strong communication skills and can work independently as well as in a team.
How to apply
Please submit your application no later than January 30.
CVs must be in English and in a pdf format.
If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.
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