Main Responsibilities:
* Define and implement strategies to maximize the business value of technical and functional services, aligning client needs with internal and external resources.
* Lead cross-functional teams composed of business analysts, software engineers, project managers, and other professionals, ensuring their development and optimal performance.
* Oversee several delivery lines/clusters, ensuring efficient resource allocation, meeting financial objectives, and client satisfaction.
* Promote and monitor collaboration across various departments (e.g., Sales, R&D, Operations) to shape solutions and ensure smooth service execution and delivery.
* Drive the design and implementation of innovative solutions, ensuring interoperability between internal teams and external system integrators.
* Oversee resource planning and capacity management to meet project demands and client requirements.
* Ensure adherence to financial planning, budgets, and timelines, proactively managing risks and implementing improvements.
* Foster talent development and manage relationships with technology partners to ensure smooth integration of solutions.
* Monitor and analyze performance metrics to ensure continuous improvement in delivery processes and customer satisfaction.
* Identify and mitigate risks to optimize delivery efficiency and minimize cost overruns.
Hard Skills:
* In-depth expertise in financial planning, capacity management, and resource allocation.
* In-depth knowledge of Life, P&C, and Claims business processes, IT capabilities, and regulatory compliance.
* Proficiency in project management methodologies (Agile, Waterfall), shared service management, and risk mitigation strategies.
* Experience with nearshore and offshore delivery models, system integration, and IT infrastructure.
* Strong understanding of SaaS solutions and cloud architectures in the insurance sector.
Other Relevant Skills:
* Strong leadership and team management abilities, with a mentorship-oriented approach.
* Strategic thinker with a proactive approach to problem-solving and decision-making.
* Effective communicator, negotiator, and skilled in conflict resolution.
* Ability to drive continuous improvement and optimize cross-functional collaboration.
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