Service Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based
It’s a fantastic opportunity to work with a Global Management Consultancy.
Role – Service Desk Analyst
Skills and Qualifications:
* Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
* Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
* Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
* Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
* Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
* Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.
Must Have Skills -
• Office 365, support,
• Azure
• Intune
• Topdesk or equivalent ( service now)
• Interpersonal skills
• Networking: troubleshooting( Meraki: reasonable understanding
• Hardware( Lenovo, HP
• Mobile devices
• Mac os
• Jamf
• Teamviewer
• Rebuilding devices
• Presentation skills
• Teams troubleshooting
• Knowledge management( recording their steps)