ROCCO FORTE HOTELS
HOTEL SAVOY
Florence
HOSTESS/HOST
Main Purpose:
The Hostess/Host is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome. Reports to: Restaurant Manager
Main duties:
* Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
* Answer phone calls and manage the restaurant mail correspondence to book reservations;
* Support the Maitre in assisting the Guests;
* Carry out final bill operations and cash management, when needed.
We offer:
* Fixed-term contract according to C.C.N.L. Settore Turismo.
* Learning & development activities and career opportunities.
* Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
* Staff celebrations.
Competencies required:
* Collaboration: Be able and willing to work as a team within the department and with other departments.
* Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
* Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
* Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
* Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
* Professional experience in the same role;
* English knowledge at Intermediate level;
* Valid HACCP certification;
* Knowledge of F&B management software (e.g. Quadranet);
* Passion for service and ambition to grow professionally;
* Flexibility;
* Attention to detail.
Workplace: Hotel Savoy, Piazza della Repubblica 7, 50122 - Firenze.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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