Job Title: EU Lead Account Manager (Strategic Brand Specialist)
This role can be based in any of the main EU corporate offices, including London, Manchester, Munich, Berlin, Paris, Madrid, Milan, Luxembourg, and Amsterdam.
We are seeking a dynamic and experienced professional to join our EU Consumables team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Consumables.
You will have holistic exposure to e-commerce operations at a European level and serve as the lead Account Manager for our top-priority vendors. You will deliver high-quality account management that exceeds their expectations, influencing and managing the priorities of multiple stakeholders to achieve results through others.
This role involves collaborating cross-functionally to design and execute long-term strategies with your vendors, leveraging your industry expertise to provide guidance to the account team. You will drive selection and promotional activities across categories, define and monitor success metrics, and propose innovative solutions to shape the future of AVS.
Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance.
In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.
Key Job Responsibilities:
* Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality), and Availability & Operational Excellence.
* Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
* Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
* Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions.
* Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
* Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
* As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
* Identify new growth opportunities and create customized solutions for scaling across the organization.
* Partner with internal teams (e.g., Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.
Project Work:
* Lead key projects across EU and the Retail business or AVS organization, owning the project design and strategy, delivering end-to-end results.
About the Team:
Our Consumables team is a dynamic and fast-paced group driving significant business growth through innovative product strategies and market development. We're a diverse mix of analytical thinkers and creative problem-solvers who collaborate closely to deliver exceptional results.
The team plays a crucial role in the company's success by managing high-velocity products that our customers rely on daily.
At Amazon, we're on the lookout for the curious, those who think big and accept challenges, to come build the future with us.
BASIC QUALIFICATIONS:
* Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing, or a similar program.
* Passionate about Account Management and with minimum 6 years of experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations, or logistics.
* Several years of professional experience in managing a business with P&L responsibilities.
* Ability to communicate clearly and effectively with different functional groups, including senior business leaders, finance, HR, and developers.
* Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
* Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
* Solid social skills to build relationships both internally and externally.
* Previous experience in managing large-scale projects end-to-end with large teams involved.
* Excellent written and verbal communication (English, minimum C1 level).
* Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
PREFERRED QUALIFICATIONS:
* Knowledge of a 2nd language.
* Experience using analytical, sales, and productivity tools, including Salesforce, Google Analytics, SQL, HTML, or website content management systems.
* Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
* A Master's degree (preferably in business management)/MBA from a leading business school is beneficial.
* An entrepreneurial way of thinking and a strong hands-on, results-driven mentality.
* Experience in the FMCG (Fast-Moving Consumer Goods) industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.