About Us
We're Beckman Coulter Diagnostics, a company that relentlessly reimagines healthcare, one diagnosis at a time. Our vision is to design a better, more sustainable workforce, recognizing the benefits of flexible, remote working arrangements for eligible roles. We're committed to providing enriching careers, no matter the work arrangement.
About the Job
We're seeking an experienced Field Service Application Lead to oversee the deployment and support of diagnostic applications and systems. This role involves managing a team of application specialists, ensuring that diagnostic solutions are effectively implemented, optimized, and maintained to meet customer needs. You'll work closely with internal teams and external customers to drive the successful adoption and utilization of diagnostic applications, enhancing overall efficiency and accuracy in laboratory environments.
Key Responsibilities
* Develop a culture high performance and change management through developing talent, engagement, and D&I initiatives.
* Work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Applications.
* Assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
What You Need
* Bachelor's degree in biomedical engineering, Computer Science, or a related field. A Master's degree is preferred.
* Minimum of 5-7 years of experience in application support and deployment, with at least 3 years in a managerial or leadership role.
* Proven experience in the diagnostics industry, with a strong understanding of diagnostic applications and systems.