Industry: Information Technology & Services / Energy Services / Renewable Energies
Job Functions: Applied Engineering / Product Operations
Your responsibility:
As part of the EMS Operations Team, you monitor product performance for tiko’s distributed, large-scale IoT devices and solution. You set up data visualization systems to show product and operational performance metrics. You enhance our observability capabilities with a strong focus on reliability. You proactively identify potential issues, design preventive processes, and implement improvements. You work with the third-level customer service and development teams to troubleshoot issues and contribute to the design of the next generation of products.
Your profile:
* Degree in Applied Engineering (e.g. Electrical, Electronic, Automation, IT, Computer Science, Mechanical), with a general and broad technical background.
* Programming skills are essential: we use Python & SQL; Elastic and Grafana knowledge a plus.
* Eagerness to analyze field data, find root-causes, abstract the troubleshooting process (e.g. failure tree diagram) and transfer your acquired knowledge back to the organization.
* Operational & positive can-do mindset. Capacity to foresee potential issues and proactively propose and implement improvements.
* Experience in setting up operational observability and monitoring.
* Experience with Business Intelligence and Analytics.
* Acquaintance with Statistical Process Control.
* Experience with IoT systems is an advantage.
* Familiarity with Operational Excellence concept.
* English fluency is mandatory, French language is a plus.
* Valid working permit for Italy or EU nationality is necessary.
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