We are seeking a motivated and proactive IT Contract & Service Management Intern to join our “Contract and Service Management” Team. This internship offers a unique opportunity to gain hands-on experience in the IT department of ING Italy and develop essential skills in a complex and international organization.
Key Activities:
The IT Contract & Service Management Intern will support the IT services life cycle stages; the intern will assist and contribute to managing daily tasks, such as:
* Participate in team meetings and contribute to process improvement initiatives.
* Contribute to the preparation of the sourcing and contractual documentation of new initiatives/services:
o Define the Sourcing Classification of a service, according to the ING Framework.
o Contribute to the Risk Assessment process and ensure sign-off of the relevant ING stakeholders.
* Collaborate with various ING departments/stakeholders to ensure seamless service phase-in:
o Define, together with the Delivery and Sourcing Leads, the Transition Plan.
o Oversee the Transition Plan execution, by providing guidance and promptly escalating any issues/impediments.
* Support in coordinating and supervising services life cycle:
o Plan initial meetings with suppliers to ensure that both parties understand the service, the contract, and the related KPIs/metrics.
o Evaluate the services provided, based on SLAs and KPIs defined in the contract.
o Monitor critical service issues and performance trends.
o Participate in the Contract Renewal activities with ING stakeholders and Suppliers.
o Oversee the billing processes, making sure all stakeholders are aware of the process.
Educational Qualifications:
* University degree preferably in areas like Information/Computer Technology, Engineering, Sciences, or Economics.
Technical, Language and other Specialized Skills:
* University degree, a plus in Information/Computer Technology.
* Basic knowledge of IT service management concepts (IT services lifecycle stages, SLA, KPI, etc.).
* Basic knowledge of Project Management principles.
* Proficient in English is mandatory (written and spoken).
* Mastery of MS Office (especially Excel and PowerPoint).
Soft Skills:
* Proactive attitude and strong focus on details and accuracy.
* Ability to quickly understand complex situations and explain them to others in the organization.
* Strong organizational and multitasking skills.
* Great communication, interpersonal, and networking skills.
* Sense of ownership and pride in your performance and its impact on the company’s success.
* Critical thinker and problem-solving skills.
* Team player.
Working Conditions:
* Full-time Intern.
#J-18808-Ljbffr