Job Title: Field Service Engineer Connected Care
Job Summary:
We are seeking a highly skilled Field Service Engineer to be the point of reference for our customers for technical aspects related to our Connected Care products.
Your Role:
* Clearly understand performance expectations in terms of technical services and support.
* Take local responsibility for the technical components of assigned Connected care EDI project installs from start to completion.
* Participate in training programs to enhance technical and application skills.
* Interface with the Project Manager, Customer & Applications team and provide reports to Service Management, as requested.
* Meet or exceed performance expectations in the delivery of technical services and applications support.
* Provide assistance and advice to the local teams in connection with generating sales of Philips Connected Care solutions EDI solutions.
* Provide technical advice on software and hardware upgrades.
* Manage integrations between Connected Care devices and software components to 3rd party devices and software components part of Hospital EMR/HIS.
Your Team:
You will be part of the Connected Care Customer Service Team.
You're the Right Fit If:
* You have an educational background in Informatics (diploma or university degree).
* You have over 2 years of experience in a similar role.
* You have experience in database design and development, implementation/development, administration, dataguard, backups and recovery, tuning.
* You have developed simple integration components (COM object based interfaces, Web interfaces, XML, HL7, etc).
* You have knowledge and experience of Microsoft Server, VMware, and HiperV solution.
* You have understanding/knowledge of Medical Standards: DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise.
* You have network knowledge.
* You have demonstrated acumen for understanding applications, workflow, and network environments.
* You have excellent troubleshooting and problem analysis skills.
* You are a strong team player.
* You have excellent communication skills.
* You speak Italian and English.
About Philips:
We are a health technology company that believes every human matters. We strive to provide quality healthcare to everyone, everywhere.