For the expansion and strengthening of the team at the Rome office, HSPI is looking for a Business Analyst to join its workforce.
The selected candidate will be part of a large team and will work for one of the most important Public Administration clients.
Main Responsibilities:
Map and analyze existing ITSM business processes using ITIL best practices
Identify inefficiencies and areas for improvement following a continuous improvement approach
Define and propose process enhancements, supporting the implementation of IT solutions
Assist the organization in process implementation through Change Management plans
Support the digitalization and automation of business processes
Define KPIs and monitor the effectiveness of newly implemented solutions .
Required Technical Skills:
At least 2 years of experience in a similar role
Excellent knowledge of Microsoft Office, particularly Excel
Strong communication skills.
Additionally, if you have excellent analytical and relational skills, a team-oriented mindset, and are goal-driven, you are the perfect fit for us!
What HSPI Offers:
Personalized training plans, including internationally recognized certifications and continuous learning of key industry best practices (ITIL4, PRINCE2, AgilePM, among others)
A dynamic work environment that fosters professional growth and career development
High level of autonomy and responsibility
Direct interaction with company management and final clients
Hybrid work model.
A contract will be offered for this position.
This job opportunity is open to candidates of all genders, in compliance with Legislative Decree 198/2006.
HSPI promotes equal opportunities and values diversity in all its forms.
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