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Job Reference:
398528005780642201633710
Job Views:
2
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Fabiana Filippi is an Italian luxury fashion company renowned for its high-end knitwear, expertly crafted from the unique artisanal tradition of cashmere in Umbria.
The apparel and accessories collections are exclusively designed and produced in Italy, with great attention to the purity of raw material and the sustainability of processing in respect of both land and people.
Founded in 1985, today Fabiana Filippi operates worldwide in more than 40 countries through 80 mono-brand boutiques, over 850 wholesale clients, 21 direct stores, and an e-commerce platform.
We are currently looking for a part-time Sales Assistant who can provide support and bring value to our Boutique in Forte dei Marmi.
The Sales Associate represents the Company with clients, putting his/her talent at the Company service and for the satisfaction and loyalty of every customer.
Responsibilities:
* Is responsible for the sales process following the Company standards (“Fabiana Filippi’s Selling Ceremony”),
* Provides and maintains a high level of customer service,
* Manages commercial relations with clients to assure the highest level of satisfaction and enhance each phase of the commercial relation,
* Takes part in the store and department meetings,
* Is polyvalent, constantly operating to serve the store, aiming to achieve the highest customer satisfaction,
* Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales,
* Cooperates with colleagues to create a positive environment in the store and pays attention to performance level.
Client Management and CRM:
* Ensures the after-sales service with the same level of efficiency and care, to maintain client satisfaction and loyalty, promoting the Brand image,
* Manages claims with supervisor support,
* Turns every touchpoint with customers into a positive situation, always promoting Brand image,
* Communicates to Management the collected information regarding clients,
* Executes the follow-up of clients’ requests.
Product:
* Participates in all product presentations done online and in the store,
* Deeply knows all products of his/her category and is promptly updated on all product categories present in the store,
* Ensures the appropriate care (cleaning, care, replacement, etc.) of the store.
Requirements:
* At least 2 years of experience as a Sales Assistant for an apparel/accessories brand.
* Aligned with brand identity and detail-oriented.
* Passion and high motivation.
* Excellent interpersonal, teamwork, and problem-solving skills.
* Good stress management, flexibility, and adaptability.
* Fluent English, which will be tested at interview; other languages are a welcome plus.
Fixed-term contract from May to September - (Part-time)
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