We are seeking a motivated and experienced Inside Sales Team Leader to support our growing team of Inside Sales Representatives in the orthopaedic medical device space, covering Italy & Spain. This role involves providing leadership, mentorship, and coordination within a dotted line management structure. The Team Leader will play a pivotal role in driving sales performance, fostering team collaboration, and ensuring exceptional customer service.
Team Support and Leadership:
* Act as the primary point of contact for Inside Sales Representatives, offering guidance, coaching, and support to achieve individual and team sales targets.
* Collaborate with the Regional Sales Manager to establish clear objectives and ensure alignment with company goals.
* Motivate and inspire the team to maintain a high-performance culture.
Sales Performance:
* Monitor and evaluate sales metrics, pipeline activity, and quota attainment for the team.
* Provide ongoing feedback and implement strategies to improve performance where needed.
* Assist in the development of sales campaigns and initiatives tailored to the orthopaedic market and country(ies) within your scope.
Operational Oversight:
* Facilitate daily team huddles and coordinate workload distribution among representatives.
* Collaborate with cross-functional teams, such as marketing and customer service, to address client needs and opportunities.
* Oversee CRM usage to ensure accurate reporting, pipeline management, and adherence to sales processes.
Training and Development:
* Provide mentorship and training for new and existing team members on products, sales techniques, and orthopaedic market trends.
* Identify skill gaps and recommend tailored training opportunities.
* Conduct shadowing sessions and role-playing exercises to enhance sales effectiveness.
Customer Relationship Management:
* Support the team in managing relationships with key orthopaedic accounts, surgeons, and healthcare professionals.
* Ensure timely and effective follow-up on leads and customer inquiries.
Expected areas of Competence:
* Sales team leadership, coaching experience, motivation to build-up and develop an Inside Sales team
* Strong analytical understanding to drive performance and customer understanding
* Excellent communication, oral and written skills
* Strong familiarity with digital channels, inside selling process excellence and experience using sales tools (e.g., Salesforce, analytics & reporting, etc.)
* Remote sales, remote sales methodologies, social selling.
* Preferred: Knowledge related to medical devices / orthopaedics
- Key products and services
- Key stakeholders (hospitals, physicians, purchasing groups, etc.)
* Minimum of 3 years in inside sales, preferably within the medical device or orthopaedic industry.
* Minimum 2 years in an inside sales leadership role with matrix management
* Language: Fluent in English and Italian (with Spanish a plus)