Direct message the job poster from SixteenFiftySenior IT Recruitment Consultant (Contract Perm) @ SixteenFifty | Specialist in Digital and Technology RecruitmentRole: IT Service Manager – ITIL, ITSM, Data Digital Solutions, AMS (Application Maintenance Services), Reporting Services, E-Commerce, ServiceNow, SaaS, Change Management – Global FMCG CustomerLocation: Milan, Italy – including Remote Working with International TravelA Global IT Service Manager is required by a prominent international consumer goods group to lead IT Service Management for the business in a standalone role as part of a wider global technology team. You will develop the ITSM and ITIL process for the business globally utilising tools including ServiceNow for this.The IT Service Manager will be responsible for:Oversee and manage IT service delivery to ensure high-quality support and service levels that meet business needs and compliantly in line with ITIL best practices; acting as Critical Incident Manager when needed.Set up and redesign service-related processes and procedures in alignment with the ITIL framework.Lead tool selection, design, and implementation of a new corporate ITSM platform, owning and managing this platform end to end.Manage all IT services, ensuring adoption by internal teams and service providers.Drive service optimization and innovation by leveraging data, AI, and other digital solutions.Manage vendor relationships and SLAs to maintain high service performance of the application management services.Oversee vendor and contract management for all outsourced services, building long-term relationships with external stakeholders.Develop and maintain a comprehensive knowledge base to enhance operational efficiency and reduce reliance on individual expertise.The IT Service Manager will ideally have the following experience:Mid-level experience working in an IT service management and delivery capacity within a global enterprise business with experience implementing best practices with ITSM platforms.Proven track record in IT service management, preferably in a global organisation, ideally within the FMCG, Retail, or E-Commerce industry.An ITIL certification is required for this role.Experience working for a consultancy, vendor, or service provider as well as for end customers would be a plus.Familiarity with a range of technologies and tools would be beneficial including Data, Digital, AI, AMS, ServiceNow, and SaaS technologies.This role is a Permanent position with a hybrid working model based out of an office in Milan offering a competitive salary with bonus and benefits. If you are an IT Service Manager who has the experience mentioned, please apply immediately for consideration.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyManufacturing
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