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Consulting Engineer R&S (Routing and Switching)
Role: Consulting Engineer R&S (Routing and Switching)
Start Date: May 2025
End Date: 12 Months+ extension possible
Capacity: 5 days a week
Location: 2 days Remote and 3 days Onsite Italy, Rome and Milan
Job Description:
Responsibilities:
* Helps customer to plan, design, and implement Cisco products, services and solutions
* Drives technology design, implementation, execution and/or optimization for customer projects/accounts
* Works with customers to plan, design, configure and/or diagnose Cisco's suite of products, services and solutions to accelerate customer outcomes
* Assists customers with integration and implementation of tools, systems and service assurance
* Supports presale activities and translate business requirements into solution design
* Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
* Creates and delivers customer collateral, portals, documentation and knowledge transfer
* Aligns technical deliverables to customer business outcomes
* Drives customer technology transitions, influencing solution architectures and services
* Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services' strategies and goals Role.
Specific Tasks:
* Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
* Takes responsibility of task/project implementation for assigned customer engagements
* Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
* Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
* Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
* Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
* Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Scope:
* Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
* Typically interacts with individual contributors, managers and customers
* Provides input to Sales team on technology solutions for customers.
Complexity:
* Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
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