On behalf of our client, an international manufacturer of pharmacy automation machines, In Job Spa is looking for a
FIELD SERVICE ENGINEER
In order to increment the growth of operations in Italy, the ideal candidate will be part of a dynamic team that will be responsible for the installation and maintenance of innovative machinery for the pharmaceutical industry.
Main Responsibilities
* Install and implement equipment according to the SAT (Site Acceptance Test) requirements
* Assign and perform validation tests
* Provide product solution support, installation, machine startup, commissioning of equipment, and training on machines to service professionals
* Coordinate preventive hardware and software maintenance with the IT department
* Establish outstanding relationships with customers, delivering support both onsite and remotely
* Act as the primary onsite technical contact, providing customer visibility, advanced technical support, and problem resolution
* Set up service documentation and provide technical training to colleagues and distributors
* Conduct after-sale service visits and consultancy
* Support international customers and distributors with software upgrades, hardware maintenance, and implementations
* Translate existing documentation into the Italian language
Requirements
* Bachelor’s Degree in Electrical or Mechanical Engineering (or similar) or High School Diploma
* Fluent in English and Italian (mother tongue)
* Previous experience in providing engineering/technical field services, troubleshooting, and field repairs of electrical/mechanical equipment, preferably in the pharma sector (minimum 3 years)
* Strong problem-solving skills and ability to work proactively
* Available for extensive travel in and outside the country (a period of training is required at the company's headquarters abroad)
* Living and authorized to work in Italy
* Capabilities to operate in a flexible team environment with minimal supervision
We offer
* An enticing compensation package: base salary, benefits (direct Italian contract with the client), company car, company credit card, travel allowance
* Location: North/Central Italy (home office and business trips in Italy and sometimes abroad)
* Growth opportunities in an international and very interesting company
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service
Industries
* Pharmaceutical Manufacturing
* Chemical Manufacturing
* Automation Machinery Manufacturing
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