Partner Support Team Leader – Maternity Cover
Customer Care
Milan, Italy (Main Office)
Fixed Term
The Role
We’re looking for talented people to join our Partner Support Team for a 12-month maternity cover that help to keep our restaurant partners happy and satisfied.
The Partner Support Team is the restaurants’ primary point of contact for any questions they may have. We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo.
Responsibilities
* Identifying trends in performance and conducting root cause analysis (e.g. agent productivity)
* Managing a team
* Helping plan, execute and oversee projects, coordinating resources, managing timeline, and ensuring successful outcomes while effectively communicating with stakeholders.
* Support the fulfillment of your team’s daily and weekly targets
Requirements
* Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.
* A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint)
* Ability to use Looker data platform is highly appreciated
* Proficiency in English
* Be proactive and eager to learn
A competitive and comprehensive compensation and benefits package is offered.
Work Life
* Where needed, support with your visa and work permit process
* Paternity and maternity benefits
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Time Away
* 25 days annual leave
* One day of paid leave per year to volunteer with a registered charity
* Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country
Food
* Free Deliveroo Plus: free delivery and access to special offers
* Breakfast, snacks, and drinks available in our office
* Twice monthly lunch allowance
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success
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