Company Overview
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Bulgari Hotels & Resorts is a luxury hospitality brand that embodies the essence of Italian style and elegance. Our properties are located in major cosmopolitan cities and luxury resort destinations, offering a unique blend of luxury and sophistication.
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Job Description
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The Night Manager plays a crucial role in ensuring the smooth operation of the hotel during the overnight shift. As the property manager on duty, you will be responsible for directing all property operations, providing exceptional customer service, and resolving any guest or property-related issues that may arise.
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Responsibilities
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* Monitor and ensure compliance with all operational guidelines and procedures.
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* Direct, monitor, and assist all overnight staff to ensure seamless delivery of services.
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* Ensure guest satisfaction scores and employee opinion survey goals are achieved.
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* Assist in the response and resolution of all guest issues received directly from guests or from Guest Relations.
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* Manage employee hours and ensure adherence to proper cash handling procedures.
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Requirements
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To be successful as a Night Manager at Bulgari Hotels & Resorts, you should possess:
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* A high school diploma or equivalent, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
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* At least 5 years of experience in the guest services, front desk, housekeeping, or a related professional area.
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* Excellent communication and problem-solving skills.
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* Ability to work effectively in a fast-paced environment.
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Benefits
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Bulgari Hotels & Resorts offers a competitive salary and benefits package, including:
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* A comprehensive health insurance program.
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* A retirement savings plan.
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* Opportunities for career growth and development.
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* A dynamic and supportive work environment.
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Why Join Us?
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As a member of our team, you will have the opportunity to work with a world-renowned luxury hospitality brand, develop your skills and expertise, and contribute to delivering exceptional guest experiences.
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We are committed to creating a diverse and inclusive work environment that values individual contributions and promotes teamwork and collaboration.