**About Us**
Amplifon is a global leader in hearing care solutions and services. Our network of 9,700 points of sale across 26 countries is staffed by over 20,300 professionals who help thousands of people worldwide enjoy life to the fullest.
We believe our employees are key to our success. To support their growth and well-being, we invest in talent engagement, continuous professional development, and recognition.
We offer a hybrid working policy, allowing employees to work remotely for 9 days a month.
Job Description
As Global Customer Intelligence & CRM Insights Manager, you will analyze customer data to provide valuable insights and recommendations that drive business growth. This role is critical to understanding customer behavior, preferences, and needs, informing marketing strategies and enhancing overall customer experience.
You will collaborate with a talented team of professionals, including your direct manager and colleagues, to align customer insights with business goals and objectives.
Your Tasks, Goals & Responsibilities:
* Analyze data from multiple databases to optimize business insights
* Translate data insights into actionable recommendations for marketers and stakeholders
* Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
* Extract data to create ad-hoc analyses that deepen understanding of specific business questions
* Design, build, and maintain business KPI dashboards starting from raw data
* Gather customer insights from Speech Analytics
We're looking for someone with:
* A University Degree in Mathematics, Statistics, Engineering, or Economics
* 6-8 years of experience working with large data sets and building statistical models and dashboards
* Advanced skills in Excel (pivot, macro, statistics formulas), Power BI, or other BI systems/data analysis tools
* Strong analytical skills, mathematical abilities, and business acumen
* Fluency in English and a willingness to work with multicultural teams