Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC). For more information, visit www.oliverwyman.com.We are seeking a highly organized and professional Office Services (OS) Administrator to join our team in Milan. The Opportunity:The OS Administrator ensures the smooth and efficient operation of office services and facilities, proactively anticipating and resolving operational needs while maintaining strong relationships with internal clients and external vendors. This is a dynamic role that requires exceptional customer service skills and the ability to handle a variety of administrative tasks and problem solving. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask effectively.Key ResponsibilitiesFacilities Management Support: Assist in the management of office facilities for the Milan office by monitoring daily operations, identifying potential issues, and collaborating with the Office Services Manager to implement timely solutions that ensure a safe and efficient workspace for all employees.Vendor and Contractor Coordination: Support the Office Services Manager in maintaining effective relationships with vendors and contractors. Help track service quality, communicate any issues that arise, and facilitate the escalation of concerns to the OS Manager when necessary.Health, Safety, and Security Administration: Aid in ensuring compliance with health, safety, and security regulations by participating in regular audits and addressing identified risks. Manage the access card system by assisting with the issuance, renewal, and deactivation of access cards for employees, contractors, and visitors, in collaboration with the Office Services Manager.Procurement and Resource Management: Handle procurement of office and pantry supplies, taking ownership of inventory management to ensure resources are available, used efficiently, and managed cost-effectively. Cost Management and Reporting: Follow established processes for logging and recording departmental costs, actively maintaining accuracy and providing timely information for any finance-related queries. Accurate and timely processing of invoices through the iProcurement tool, incl. raising and managing requisitions. Serve as the primary point of contact for the MMC Finance Department, delivering internal support and oversight for the passive billing processes associated for OW.Manage and update content for the OW Milan intranet site, ensuring it remains current and relevant for all users.In-House Event Support and Logistics Management: Supporting the planning and execution of internal events held within the office. Includes managing all logistical aspects such as room bookings, setup and breakdown of event spaces, and coordinating with catering services to provide food and beverages. Collaborating with team members to understand event requirements, and ensuring all details are organised to create a successful and engaging experience. At times also overseeing on-site management during events, addressing any issues that arise promptly to ensure smooth operations and enhance the overall experience for attendees.Collaborate with Internal Teams: Work closely with internal teams at all levels, ensuring effective communication and support for their operational needs, while fostering a cooperative and positive working environment. Cover reception duties during the receptionist's absences (vacation/sick leave etc.), ensure seamless operations and provide assistance during peak periods as required.Corporate American Express Program: Administration of the program, issuing application links, terminating card accounts as needed and assisting card users in resolving any issues or inquiries they may have. Overseeing the business travel programme (BCD), proactively identifying and resolving service issues to maintain high service levels. Collaborate effectively with MMC to ensure seamless operations.Assist the OS Manager in coaching and training new team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively and confidently.Key Competencies:Advanced Organisational and Time Management Skills: Expertise in prioritising and managing complex tasks and multiple projects simultaneously, ensuring efficient office operations and optimal resource allocation.Strong Communication and Interpersonal Skills: Competent in both verbal and written communication, adept at fostering a collaborative and inclusive work environment while building and maintaining strong relationships with colleagues, vendors, and stakeholders.Proactive Problem-Solving and Adaptability: Demonstrated ability to identify potential issues before they arise and implement effective, strategic solutions to enhance office operations, while remaining flexible and responsive to evolving circumstances.Attention to Detail and Financial Acumen: Strong focus on detail in procurement processes and compliance, coupled with a comprehensive understanding of financial management and cost control strategies.Qualifications:Experience in professional services industry preferred, but not requiredExcellent verbal and written communication skills and able to deal with people at all levels across a multicultural environmentTeam player who has experience of and has enjoyed working as part of a teamCustomer service focused – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standardsAbility to multitask, prioritise and manage one’s own time. Not a clock watcher or someone who is unwilling to step outside the job descriptionSelf-starter who has an appetite for learning and is driven to excel and growAttention to detail and stickler for accuracyFlexible attitude, hard-working and results drivenTechnical skills: Good Outlook and Word skills, working knowledge of PowerPoint and ExcelVery good written and oral Italian & English skills.Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman.Why join us at Oliver Wyman?At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we doWe have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around usWe value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinionWe believe that to create a true meritocracy we need to remove artificial barriers to opportunityWe value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.