About us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
About the Venue:
Como Hotel has a touch of elegance standing in the quiet backwaters of the Georges River. With remarkable views and shady verandas, this hotel is a beautiful part of the heritage of our Shire. The hotel features a bistro, sports bar, TAB and Keno facilities, a lounge area, kids area and unique functions spaces. The venue has an extensive courtyard and gazebo that captures spectacular views across Scylla Bay.
About the Role:
We are looking for a motivated and dedicated hospitality professional to fill the role of Assistant Venue Manager. The successful candidate will play a key role in the day-to-day operations of the venue, leading a team to deliver outstanding service to our guests. The Assistant Venue Manager will play a vital role in creating a positive and successful environment for both guests and staff, while ensuring the business operates smoothly and complies with regulations. This is an exciting opportunity for a dedicated professional to grow their career in a fast-paced and rewarding environment. The ideal candidate will have a strong gaming background as well as experience with functions and events.
Key Responsibilities:
* Oversee daily operations to ensure a smooth and efficient workflow
* Contribute to the training and development of team members, fostering a culture of continuous learning and improvement
* Be a hands-on leader, motivating the team to achieve venue and company goals.
* Assist the Venue Manager with scheduling, payroll management, ordering of stock, inventory levels, and venue compliance & safety.
* Provide exceptional customer service by resolving issues, addressing customer inquiries, and maintaining a high level of customer satisfaction.
* Work closely with the management team to oversee and enhance operational processes, develop and implement venue policies for efficiency
* Staying updated with venue compliance, regulations, and operations to ensure that the business operates within legal guidelines and maintains a safe environment for guests and staff
About You:
* Previous experience as an Assistant Manager or 2IC in a hospitality setting
* Strong leadership and interpersonal skills
* Current RSA and RCG certifications (ARCG highly regarded)
* Excellent verbal and written communication
* Strong organisational and problem-solving abilities
* Proven ability to work in a fast-paced environment
* Being available to work a mix of nights, weekends, and day shifts to accommodate the venue's operational hours.
* Police check will be required for this role
* Internal training and development opportunities and online training platform
* External training opportunities
* Career development opportunities within Oscars Group across 40 amazing venues.
* Employee Assistance Program
* Mentoring from a strong team of hospitality professionals
* Reward and recognition programs
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a duty manager?
* Do you hold a current Responsible Conduct of Gambling (RCG) certificate?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you hold a current Responsible Service of Alcohol (RSA) certificate?
* How many years of people management experience do you have?
* Do you have experience preparing work rosters?
* What's your expected annual base salary?
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