Job Title: Business Analyst
Location: Italy (Remote based)
Contract: 5 Months with possibility of extension
This role is for a business analyst in one of our country project teams. The primary goal is to work as a liaison among stakeholders and subject matter experts to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
Key Responsibilities:
* Summarize large amounts of information to understand and document business problems and opportunities in the context of the requirements.
* Recommend solutions that enable the organization to achieve its goals.
* Work with teams to help them understand and implement the solutions agreed in the business case document.
* Support the project and programme managers.
Analysis:
Understand the factors and requirements that drive the business' goals, objectives, and work practices.
Conduct detailed analysis across the business areas.
Facilitate workshops to identify business opportunities and/or issues.
Document and present data/process flows/diagrams, analyses, and suggest improvements.
Document business requirements, prepare feasibility studies, and facilitate business process re-engineering and solution design.
Propose appropriate solutions to meet business goals, understanding the wider implications.
Identify options and assist more senior colleagues in determining the appropriate solution.
Clearly define measurable success criteria and articulate project benefits and costs using financial models to define current costs and to produce the financial savings for the business case and project costs to achieve the savings.
Requirements:
* Significant experience of successful Lean/Operational Excellence project delivery.
* Experience of facilitating workshops and conducting interviews with stakeholders at all levels.
* Experience of working within financial services (insurance industry preferable).
* Strong interpersonal and communication skills.
* Cultural awareness and ability to adapt style and approach to the country they are working in.
* Numerate and IT literate and a proficient user of Microsoft Office tools specifically: PowerPoint and Excel.
* Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools.
* Useful to have experience of project management tools (e.g. Microsoft Project).
* Experience in documenting and presenting process flows/diagrams.
* Understanding of organisation structure, functional interaction and roles and responsibilities.
* Understanding and experience of the full project lifecycle.
* Good knowledge of change management principles and methodologies with experience in role, process and systems transformations.
* Ability to find innovative ways of solving or pre-empting problems.
Desirable Qualifications:
* Non-life Insurance experience - particularly in Broking Processes.
* Operations management experience.
* Experience in BPO or off-shoring.
* Qualifications: Bachelor's degree or equivalent experience.