COMPANY DESCRIPTION
WFS, a member of the SATS Group, is a global air cargo logistics leader, and the number 1 global operator in cargo handling, with a global network spanning over 190 locations in five continents. We provide best-in-class, safe and secure cargo services, as well as passenger, ramp, baggage services in selected airports. Embedded in our culture is a commitment to continuous improvement. We believe the key to sustainable operational excellence is ensuring that the people at the heart of your operations have the right mindset to drive new ways of working and the development of innovative technologies.
The company has a robust business model backed by the financial strength of the head Group and its powerful know-how.
YOUR PROFILE
* University degree with a postgraduate degree, MBA or similar.
* Proven experience and delivery as Quality Manager position, preferably in Cargo Handling sector (+ 10 years).
* Excellent organizational and leadership abilities.
* Knowledge of industry’s legal rules and guidelines related to Air Cargo compliance (not mandatory)
* Knowledge of quality control processes.
* Strong analytical, problem-solving, and communication skills.
* Ability to work independently and collaboratively in a high-paced environment.
* Fluent in English and Italian.
* Full-time on-site presence with occasional travel.
MISSION:
The role of the Quality Manager is to provide Quality, management services and advice to the relevant Division and General Manager to ensure compliance in a number of key areas.
ACCOUNTABILITIES:
➢ Risk Assessment: Ensure comprehensive risk assessments are in place for all activities with significant
hazards and foreseeable risks. Provide guidance on completion of risk assessments and review as
required. Provide training on hazard identification and risk assessment as necessary. Review risk
assessments to ensure suitable and sufficient and adequate controls are in place. Advise Departmental
Managers when reviews are necessary. Get involved with completion of risk assessments, as
requested/required.
➢ Auditing, Monitoring, Review : Complete to plan & schedule of internal audits and inspections. Provide
training, guidance and advice as necessary to personnel involved with completion of audits/inspections.
Complete audits and inspections according to schedule. Collate details of all findings and required
corrective/preventive action arising from audits/inspections. Oversee completion of actions - and
escalate actions which are not completed to GM.
➢ Management Systems & Accreditations : Support and maintain the development of the existing
management systems commensurate with ISO standards. Act as site contact for relationships with
accreditation bodies and attending surveillance audits.
➢ Liaison with Enforcement Agencies : Act as site point of contact for all communications of the sites with
enforcement authorities ensuring all communication is escalated and filed appropriately. Develop a
positive relationship with enforcement authorities.
➢ Communication & Consultation : Establish positive relationships with all employees, suppliers,
customers and other stakeholders. Provide/issue regular and topical communications relating to legal
compliance, incidents, systems of work etc. via written, verbal and pictorial media as appropriate.
Consult with employees regarding how health, safety and environmental requirements can be
assimilated into their job. Conduct H&S Committee meetings. Verify the company meets the requisites of the Secyurity Program.
Coordinates the Supervisors of Operational Saferty and Security in the Airport.
➢ Improvement / Development: Agree local Quality, Health, Safety & Environmental objectives in
conjunction with local and Senior Management and establish implementation plans. Provide guidance
and support to site based Senior Management in their management of health, safety and environmental
issues, so they can lead by example, integrate health, safety and environmental considerations into all
operational managements and develop a positive culture.
➢ Ensure all permit monitoring and reporting is submitted in line with permit requirements.
➢ Other: Support and advise on compliance both local operations and senior management on all day today activities as required