Company DescriptionJOJOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity. We offer a new experience of living together for couples, families, friends on holiday, or work colleagues on the move. JOJOE's ambition is to expand across Europe and the world's major gateway cities. Our belief: travel is not about means, but about being open-minded and wanting to meet new people.Job DescriptionWe are looking for our General Manager for our JOJOE in Rome, in the heart of the city, halfway between the train station and the Trevi Fountain.Come and write a page in the history of JOJOE, by being part of the opening team!Why you?None of these missions will scare you:Mission 1: To build a sustainable and innovative businessPromote JOJOE brand offers and cross-sell opportunities.Implement local marketing strategies and dynamic pricing to boost growth.Ensure compliance with JOJOE processes by third-party partners.Mission 2: Lead and develop the teamLead, motivate, and manage the team for high performance and attendance.Identify training needs and oversee team development.Handle recruitment, performance, and staff-related matters effectively.Take responsibility for your own development by completing in-house trainings and communicating learning needs with your DOP.Mission 3: Achieve targets and increase profitsOptimise PL performance and identify improvement opportunities.Drive sales across services while ensuring a great customer experience.Oversee reservations and cancellation policies to maximise occupancy.Mission 4: Maintain controls and meet standardsManage unit operations, finance and stock control.Ensure safety, audits, and compliance with company policies.Forecast sales and wages while planning effective staff rotas.Mission 5: Deliver an exceptional customer experienceDeliver exceptional customer service and experience.Continuously improve product offerings for maximum satisfaction.Mission 6: FB ManagementMaintain and develop our FB offering as unmissable.Follow and manage the performance and FB budget with your FB Manager.Nurture the request of private events inside the JOJOE.Mission 7: Analyse and make decisionsBe autonomous, make informed decisions and escalate issues when necessary.Resolve problems efficiently while adhering to guidelines.Mission 8: Manage performanceMonitor and improve team performanceEnsure objectives are met and plan actions to achieve targets.Make work fun.Mission 9: Develop your potential and othersInvest in personal development and encourage team growth.Provide coaching, feedback, and motivation to team members.QualificationsBecause you’ve got it in you:Personal integrityBe honest and reliable.Be trustworthy and respectful.Take pride in personal appearance.Demonstrate excellent time management and diligence.Demonstrate professionalism at all times.TeamworkAlways be a team player.Establish and maintain good relationships with all team members.Work with the team to ensure the unit is the best it can be.Willing to take on tasks to balance the team's workload.Be able to communicate well with people at all levels.Customer focusTo be friendly, smiling, sociable and welcoming with our customers.Remain calm, patient and polite when receiving customer feedback.Be helpful and go out of your way to help our customers.LeadershipBe confident and motivated.Demonstrate a strong commitment to the company.Welcoming and embracing change with a positive attitude.Ability to work unsupervised in a busy environment.Ability to prioritise tasks.You must :Have all the necessary documents to be legally employable in (COUNTRY).Be able to converse fluently in Italian and English.Have previous management experience in hospitality environment.Provide references attesting to your leadership qualities and past performance.Additional InformationWe'll schedule an initial phone call with our Recruitment team if your application fits our beat. After a successful phone interview, your future boss and the JOJOE Recruitment Training Director will give you an appointment! Naturally, you'll hear back from us whether it's a yes or no.
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