Deadline Date: Tuesday 21 January 2025
Requirement: System Engineer
Location: Grazzanise, IT
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 418
Required Start Date: 3 March 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
* Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS;
* Performs fault diagnosis using the IT and Data Management Services Management System;
* Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment;
* Completes any changes to the system documentation;
* Completes backups and restores of IT and Data Management Services devices;
* Supervises the work undertaken by the FSP IT and Data Management Services Technicians;
* Performs remote fault diagnosis on IT and Data Management Services as required;
* Performs on the Job Familiarization with the Customer;
* Deputize for higher grade staff;
* Performs other duties as may be required.
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance;
* Experience in various areas of Software Engineering;
* Experience in email and collaboration services technologies (e.g. MS Exchange and Skype for Business);
* Experience in configuration management practices and tools;
* Knowledge of ITIL IT service management model;
* Experience and applied knowledge of Service Transition.
At least 2 years' experience in various areas of:
* Latest Virtualization Technologies and Operating Systems;
* Implementation and troubleshooting Infrastructure Failover Clusters (Vmware and Microsoft);
* Latest Server, Storage, Client and Infrastructure Networking hardware technologies;
* Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator);
* Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM).
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