Outbound Sales Specialist (Italian Market, COD Orders)
We are looking for a fluent Italian-speaking professional with strong sales experience and an extroverted personality to manage and confirm Cash on Delivery (COD) orders for our growing Italian market. Your primary responsibility will be outbound calls to customers who place COD orders, ensuring they confirm their intent to complete the purchase. This role is essential to reducing rejected deliveries, minimizing refunds, and increasing overall customer satisfaction.
Responsibilities:
•Immediately call customers after they place a COD order to confirm their intent to purchase. Speed and responsiveness are key.
•Be highly engaging, extroverted, and proactive on the phone to build rapport and instill trust during the confirmation process.
•Use strong sales techniques to address concerns or hesitations, converting skeptical customers into confirmed orders.
•Verify customer details and ensure all order information is accurate.
•Persistently reach out to customers via calls, SMS, and messages to confirm orders and avoid missed verifications.
•Document all customer interactions and confirmations in Pipedrive CRM.
•Share feedback and insights to help streamline the COD confirmation process and improve efficiency.
•Be flexible and available to work during weekends (Monday–Sunday, 10:00–17:00), with the agility to adapt as order volumes grow.
Requirements:
•Fluency in Italian (spoken and written) is essential.
•Proven experience in sales or outbound call center roles.
•A track record of success in closing sales over the phone and addressing customer objections.
•Familiarity with COD processes is a strong advantage.
•Experience with Pipedrive CRM or similar tools.
•Excellent communication and organizational skills.
•A reliable internet connection and a professional phone setup for handling calls.
•An extroverted personality with the ability to build connections quickly and confidently.
Additional Details:
•You will be required to work on weekends as part of the role.
•This is a fast-paced position where speed and persistence in reaching customers are critical to success.
•Sales commission: If you overperform and consistently exceed expectations, you will be eligible for an extra sales commission as a reward for your efforts.
Key Task:
Do everything necessary to reach customers and confirm their orders—whether through calls, SMS, or messages—and ensure every order is verified quickly and efficiently.
To Apply:
To demonstrate your attention to detail, please start your application with the keyword COD Italy. Applications without this keyword will not be considered.
We are excited to work with someone who thrives in a high-energy environment, is driven by results, and is ready to grow alongside us as we expand. This is more than just a job—it’s an opportunity to play a key role in a rapidly growing company while leveraging your sales expertise to make an impact.