Customer Care
Milan, Italy (Main Office)
Permanent
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Work Life
* Paternity and maternity support
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
* Regular social events such as sports, breakfasts, and occasional aperitifs
* Flexible working hours and location flexibility
* Competitive Parental Leave Policy
* Work-from-home kit
* Employee Assistance Programme
* Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
Time Away
* 25 days annual leave plus complementary rest days per year, which increase with length of time at the company
* One day of paid leave per year to volunteer with a registered charity
Food
* Free Deliveroo Plus subscription
* Monthly restaurant vouchers
* Team lunches from the best local restaurants
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support
* Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success
Additional Benefits
* Headspace membership
* Subsidised health insurance, with option to add family
* Discounted access to Gymlib
* Subsidised Navigo subscriptions for sustainable transport
* Subsidy if you use a ‘green’ vehicle to commute
* Private medical, medical subsidy, or Wellbeing Allowance, dependent upon location
Time to Recharge
* Annual leave and public holidays (increases with tenure)
* One paid day off each year to volunteer or support a charity of your choice
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